We're looking for a
 full-time

Salesforce Implementation Manager

In Brooklyn, NY

our mission

Hi, future teammate!

We are a dedicated group of data nerds inspired by the extraordinary things that can happen when people come together as a community.

We partner with organizations that see community building as a core part of their work. Alongside them we build customized (and beautiful) data tools and strategies to make their work easier and more impactful.

Technological change can be nerve-wracking and that’s why we prioritize the people, culture and long-term success of our community builders. We love to dive deep into new technologies and we surface the best to share with our people.

your role

  • Lead our Salesforce implementation projects for clients. Generate task backlogs and priorities using JIRA, our project management tool. Administer Agile-style sprints so our deliverables happen efficiently and on time. We typically run our lives off of a Kanban process, and we'd count on you to continue and improve those efforts.

  • Supervise our Solutions Engineers so that they can smoothly deliver quality work to clients.

  • Anticipate issues and obstacles before they happen, devise mitigation plans in consultation with our team, and communicate clearly and supportively with clients.

  • Ensure the quality of our work product before shipping it to clients.

  • Document our decisions, learnings, and instructions for clients.

  • Train client staff on the features we deliver, both in person and virtually. You'll take the lead on creating these training plans, in order to reflect each client's particular staff needs and structure.

  • Collaborate with the full team to ensure we overdeliver on client expectations, every time.

  • Fuel your professional development by constantly learning more about the software we use, the nonprofit field, and yourself on a personal level. We'll make sure you have the resources to advance on all three of those levels.

what you bring

Several of these values make your head nod or your heart pound a little faster:

Community. Authenticity. Transparency. Care. Self-care. Innovation. Learning. Commitment. Long chats by the water. Sushi. Love.

You confidently use the following words to describe your strengths:

Problem-solving. Creativity. Technology. Salesforce. Team work. Relationship-building. Communication. Attention to detail. Time management. Organization. Independence. 

You are...

  • An emerging or established Salesforce implementation expert.

  • Excited when things you build create real happiness and deep connections. You believe technology is an important tool to drive intentional social change.

  • Down to contribute your knowledge and experiences to make game-changing decisions about the growth of our organization and that of our partners.

  • Ready to continuously learn and become a stronger problem solver with lots of self-teaching, team training and hands-on-experience.

You have...

  • 3+ years experience with Salesforce and possibly a certification or five.

  • 2+ years experience with nonprofits, either on a professional or volunteer level.

  • Exceptional project management skills and are able to juggle multiple projects simultaneously.

  • Experience with tools like Jira, Asana or other project management tools.

  • Experience with Salesforce data migration tools and third party integrations.

  • Ability (and excitement) to travel to client offices (mostly in NYC, sometimes a train or plane flight away).

  • Ability (and excitement) to work out of our WeWork office in Brooklyn Heights.

What we bring

First-class Health Insurance

We use JustWorks for our HR platform, which provides top-tier insurance through Aetna. We cover 100%, for you and your family.

Unlimited Vacation

Happy people = happy teammates. We support each other in bringing our full selves to work - and that includes recharge time when your battery levels are low.

Professional Development Budget

Paid Family Leave

Flexible Work Schedule

Pre-tax Commuter Benefits

Brand New Equipment

Free Coffee and Beer

are you in?!

Let us know - fill out this form and we'll get back to you promptly.

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