We're looking for a
 full-time

Solutions Engineer

In Brooklyn, Denver, or remote

Our Mission

Hi, future teammate!

We are a dedicated group of data nerds inspired by the extraordinary things that can happen when people come together as a community.

We partner with organizations that see community building as a core part of their work. Together, we build customized (and beautiful) data tools and strategies to make their work easier and more impactful. Our primary tool is Salesforce, and we work with clients to not only migrate their data and improve data management, but to make sure that what they measure is actually driving growth and impact.

We’re now in our sixth year, and by the time you start we’ll have 17 full-time team members across the U.S. and Puerto Rico.

imagine we're talking with you in person.

your role

We tried to make the title as literal as possible. You will engineer solutions for our clients - both reactively and proactively.

  • Build A+ features and fixes in Salesforce for our clients, delivered on time and with long-term viability in mind.

  • Craft creative solutions to help clients increase their impact and efficiency.

  • Respond to client support requests with grace and speed. For some clients on a support retainer contract, you will be their first point of contact when they need something. For others, you'll be tasked specific needs as they arise for other teammates.

  • Train client staff on the Salesforce features you build, both in person and virtually.

  • Collaborate with teammates to configure Salesforce to meet (and exceed) client needs.

  • Integrate Salesforce with third-party tools, including email marketing tools, online forms, and payment processors.

  • Fuel your professional development by constantly learning more about the software we use, the nonprofit field, and yourself on a personal level. We'll make sure you have the resources to advance on all three of those levels.

what you bring

POSITION OVERVIEW

We tried to make the title as literal as possible. You will engineer solutions for our clients - both reactively and proactively. Technological change can be nerve-wracking, and that’s why we prioritize the people, culture and long-term success of our community builders. We love to dive deep into new technologies and we surface the best to share with our people. 


ROLE
  • Build A+ features and fixes in Salesforce for our clients, delivered on time and with long-term viability in mind.
  • Craft creative solutions to help clients increase their impact and efficiency.
  • Respond to client support requests with grace and speed. For some clients on a support retainer contract, you will be their first point of contact when they need something.
  • Train client staff on the Salesforce features you build, and provide thorough documentation.
  • Collaborate with teammates to configure Salesforce to meet (and exceed) client needs.
  • Integrate Salesforce with third-party tools, including email marketing tools, online forms, and payment processors.
  • Fuel your professional development by constantly learning more about the software we use, the nonprofit field, and yourself on a personal level. We'll make sure you have the resources to advance in all three of those areas.

IF YOU’RE AN OPENTENT SOLUTIONS ENGINEER...

Several of these values make your head nod or your heart pound a little faster:

Community. Authenticity. Transparency. Care. Self-care. Innovation. Learning. Commitment. Long chats by the water. Sushi. Love.

You confidently use the following words to describe your strengths:

Problem-solving. Creativity. Technology. Databases. Relationship-building. Communication. Attention to detail. Time management. Organization.

You are...
  • An emerging or established Salesforce implementation expert.
  • Excited when things you build create real happiness and deep connections. You believe technology is an important tool to drive intentional social change.
  • Down to contribute your knowledge and experiences to make game-changing decisions about the growth of our organization and that of our clients.
  • Continuously eager to learn and become a stronger problem solver with lots of self-teaching, team training and hands-on-experience.

WHAT YOU BRING
  • 2+ years experience with administering Salesforce. This means you have spent significant time in the Setup menu of Salesforce, ideally on a daily basis.
  • Being a Certified Admin is a big plus, but if you basically have those skills but just haven’t taken the test, we’d still love to see your application.
  • 1+ years experience with nonprofits, either on a professional or volunteer level.
  • Ability (and excitement) to travel occasionally to client offices or to meet with your teammates (whenever the travel gods smile on us again).
  • Ability (and excitement) to work out of our office in Denver, OR remotely via frequent video conferencing.
  • Salesforce Developer experience is a plus but not required. The bulk of our work does not involve coding, but some of it definitely does, and if you can rock some Apex + SOQL + Javascript we will absolutely be putting those skills to good use. If you don’t have these skills but are hungry to learn, we are ready to give you the time and resources you need to level up.



YOU’LL KNOW YOU’RE CRUSHING IT WHEN…
  • Clients ask if we can clone you so you can go work for them.
  • Your teammates ask if they can clone you because you bring so much positivity and productivity to their workday.
  • You’re waking up excited to get online, meet with your teammates or clients, and dream up new solutions.
  • You talk regularly about what you’re learning and how you’re hoping to keep growing as a professional, and you actively support your teammates in their growth.

What we bring

First-class Health Insurance

We use JustWorks for our HR platform, which provides top-tier insurance through Aetna. We cover 100%, for you and your family.

Unlimited Vacation

Happy people = happy teammates. We support each other in bringing our full selves to work - and that includes recharge time when your battery levels are low.

401k Retirement Contribution Matching

We care about your long-term financial health. After you've worked with us for a year, we'll match your retirement fund contributions.

Professional Development Budget

Paid Family Leave

Flexible Work Schedule

Pre-tax Commuter Benefits

Brand New Equipment

Free Coffee and Beer

Salary

Compensation for an Solutions Engineer role at OpenTent begins at $75,000/year, with a raise to $80,000/year or $85,000/year after one year of service, depending on performance. Solutions Engineers are eligible for all of the great benefits offered to full-time OpenTent employees, including excellent no-premium healthcare, unlimited PTO, 401k matching after one year of service, team retreats, paid parental leave, continued professional development, and much more.


Application Process

The application process will be:

  1. Apply online using the link below
  2. Complete a set of exercises (estimated time to complete: 4 hours)
  3. 30 minute Zoom interview with Jennie, our Director of People + Programs
  4. Complete second set of exercises
  5. Further interviews with our founder, Sam, and other OpenTent teammates

are you in?!

Let us know - click this button to fill out our application form and we'll get back to you promptly.

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Diversity + Inclusion

OpenTent values a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, veteran status, and record of arrest or conviction. People of color; lesbian, gay, bisexual, trans and gender non-conforming people; women; and differently abled people are encouraged to apply. OpenTent is an equal opportunity employer.