Hi, future teammate!
We are a dedicated group of data nerds inspired by the extraordinary things that can happen when people come together as a community.
We partner with organizations that see community building as a core part of their work. Together, we build customized (and beautiful) data tools and strategies to make their work easier and more impactful. Our primary tool is Salesforce, and we work with clients to not only migrate their data and improve data management, but to make sure that what they measure is actually driving growth and impact. We’re now in our sixth year and just passed 13 full-time team members.
Our Support Engineer will be embedded with a client as OpenTent’s frontline resource to help establish a transformative data-driven mindset. In addition to meeting client support needs with using Salesforce and related tools, the Support Engineer will identify opportunities to take manual client processes and make them more efficient and effective through the use of new technical capabilities.
The Support Engineer will proactively create, maintain, and upgrade system documentation; communicate effectively with clients as their needs and our deliverables evolve; and collaboratively support and execute on support and training requests at an increasing level of complexity. The role will draw on your knowledge of effective organizational collaboration, combined with robust technological platforms and people-centered process and training. The Support Engineer will act as a liaison between the client and OT to meet project timelines and emerging needs, making sure the right people and information are in the right meetings at the right time.
To be successful in this role you will need to be extremely comfortable - happy, even - in an environment where you have a lot of accountability to colleagues, a lot of support to solve problems, and a lot of responsibility to learn and grow on your own. We know the perfect person may not yet feel confident with all of the responsibilities we’re looking for, and we’re willing to help the right person grow.
Our Support Engineer will take the lead in meeting client needs and requests, and will work with teammates to tackle more complex problems. In collaboration with fellow engineers and others, you will:
GOALS FOR SUCCESS
Our Support Engineer is…
Compensation for this role is between $60,000 to $75,000 per year, depending on experience. The Support Engineer will be eligible for all of the great benefits offered to full-time OpenTent employees, including excellent no-premium healthcare, unlimited PTO, 401k matching after one year of service, team retreats, paid parental leave, continued professional development, and much more.
The application process will be: