We're looking for a
 full-time

Support Engineer

NYC Area (able to commute to Manhattan)

Our Mission

Hi, future teammate!

We are a dedicated group of data nerds inspired by the extraordinary things that can happen when people come together as a community.

We partner with organizations that see community building as a core part of their work. Together, we build customized (and beautiful) data tools and strategies to make their work easier and more impactful. Our primary tool is Salesforce, and we work with clients to not only migrate their data and improve data management, but to make sure that what they measure is actually driving growth and impact. We’re now in our sixth year and just passed 13 full-time team members.

imagine we're talking with you in person.

your role

Our Support Engineer will be embedded with a client as OpenTent’s frontline resource to help establish a transformative data-driven mindset. In addition to meeting client support needs with using Salesforce and related tools, the Support Engineer will identify opportunities to take manual client processes and make them more efficient and effective through the use of new technical capabilities.

The Support Engineer will proactively create, maintain, and upgrade system documentation; communicate effectively with clients as their needs and our deliverables evolve; and collaboratively support and execute on support and training requests at an increasing level of complexity. The role will draw on your knowledge of effective organizational collaboration, combined with robust technological platforms and people-centered process and training. The Support Engineer will act as a liaison between the client and OT to meet project timelines and emerging needs, making sure the right people and information are in the right meetings at the right time.

To be successful in this role you will need to be extremely comfortable - happy, even - in an environment where you have a lot of accountability to colleagues, a lot of support to solve problems, and a lot of responsibility to learn and grow on your own. We know the perfect person may not yet feel confident with all of the responsibilities we’re looking for, and we’re willing to help the right person grow.

Our Support Engineer will take the lead in meeting client needs and requests, and will work with teammates to tackle more complex problems. In collaboration with fellow engineers and others, you will:

  • Configure Salesforce and related applications on a basic admin level. This includes building reports/dashboards, importing data, supporting form and new feature builds. 
  • Train other staff members individually and by department on best-practice use of Salesforce based on organizational needs. 
  • Document key policies, procedures, best practices and use cases specific to the organization.
  • Advise organizational planning and measurement of program success using Salesforce. This means joining meetings and “wearing the data hat” to ask the right questions and help all staff think about ways to better incorporate data into their work.
  • Support staff by responding to training needs and technical questions, and logging and escalating support requests in OpenTent’s internal project management software.
  • Listen to organizational trends and cultural vibes in the client office in order to share with OpenTent, which will strengthen the quality of our consulting work with our client.
  • Learn more, constantly. Regular and disciplined learning will be a key component to growth and increased ROI for the client and the Support Engineer.


GOALS FOR SUCCESS

  • Stronger, deeper relationships between OpenTent and our clients.
  • Positive client feedback on their engagement with OT, measured in quarterly surveys.
  • Our engineers feel supported by you, and your project team collaborates smoothly.
  • Team capacity is managed accurately, and your team knows they can rely on you.
  • Timely client engagement with requests and feedback.

what you bring

Our Support Engineer is…

  • A critical thinker able to digest, synthesize, and present complex information.
  • An excellent communicator. You can present thoughts and ideas well verbally, and ask clarifying questions to make sure you understand. You are an active listener.
  • A problem solver. You are energized when you see something that could be better and motivated to do something about it.
  • A team player with collaborative instincts, tech skills and aptitude, and a passion for nonprofits.
  • A college graduate with 2-5 years of tech-related or nonprofit-related work experience, including at least one year of significant Salesforce use - either as a power user or an admin.

What we bring

First-class Health Insurance

We use JustWorks for our HR platform, which provides top-tier insurance through Aetna. We cover 100%, for you and your family.

Unlimited Vacation

Happy people = happy teammates. We support each other in bringing our full selves to work - and that includes recharge time when your battery levels are low.

401k Retirement Contribution Matching

We care about your long-term financial health. After you've worked with us for a year, we'll match your retirement fund contributions.

Professional Development Budget

Paid Family Leave

Flexible Work Schedule

Pre-tax Commuter Benefits

Brand New Equipment

Free Coffee and Beer

Salary

Compensation for this role is between $60,000 to $75,000 per year, depending on experience. The Support Engineer will be eligible for all of the great benefits offered to full-time OpenTent employees, including excellent no-premium healthcare, unlimited PTO, 401k matching after one year of service, team retreats, paid parental leave, continued professional development, and much more.

Application Process

The application process will be:

  1. Apply online using the link below
  2. Invited to complete a timed skills test (to be completed within a 48-hour period and submitted online)
  3. Invited to a 30-minute Zoom video call with a member of our team
  4. Additional interview with a member of the project team for the client you'd be working with
  5. Interview with leaders from the client organization
  6. Further interviews with our founder, Sam, and other OpenTent teammates, as well as our client

are you in?!

Let us know - click this button to fill out our application form and we'll get back to you promptly.

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Diversity + Inclusion

OpenTent values a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, veteran status, and record of arrest or conviction. People of color; lesbian, gay, bisexual, trans and gender non-conforming people; women; and differently abled people are encouraged to apply. OpenTent is an equal opportunity employer.