"Working with OpenTent since 2023 has fundamentally shifted how Facing History handles our most complex Salesforce challenges. In addition to one-off builds, we utilize their engineering team for weekly office hours, which has been a game changer for my Admins and our long term roadmap.
Our OpenTent Office Hours have been instrumental in:
- Architecture & Automation Standardization: Moving us away from technical debt and towards a simplified, scalable structure, and untangling legacy flows and Apex to improve performance and maintainability.
- Human-Centered Solving: They don't just look at the code; they look at the people using it. My admin team has benefited so much from working directly with OpenTent engineers to translate dense technical conundrums into sustainable process improvements.
What we've learned with OpenTent:
1. Bring the "WHY", not just the "HOW". Because they take a human centered approach, they provide the most value when you explain the business friction you're trying to solve. Use OpenTent as partners in strategy, not just ticket takers.
2. Maximize your time. Sending our biggest architectural questions ahead of time through their intake (flagged as office hours content) allows the right team members to be there from the jump, and streamlines our discovery & routing.
3. Trust the team. Sam has built a culture of brilliance and empathy. Lean on the engineers' expertise when they suggest a simpler path -- they are masters of reducing complexity!
Katie Wheaton
CRM Director, Facing History & Ourselves
