Read more about our "working out loud" approach
Taking care of a business is no different than taking care of your own health, or something you need and use on a regular basis, like your car. This can look many different ways, but the main components are paying attention to what matters, regularly monitoring certain metrics, and intervening in a proactive way when needed.
Recently, we invested bringing together OpenTenters for a full workweek in NYC to sprint on a big project for one client. We made this investment because we believe in the power of people working together in person, and the energy that comes from focusing on one goal for a few days rather than splitting attention across different contexts.
You can't find this kind of team-building exercise on any list or consultant-led retreat. You can't replicate it by talking about success only. This kind of experience - the kind that solidifies teams and celebrates the creative ingenuity one can only get from messing up, sometimes in a big way - is limited to doing the hard thing: Talking out loud about failure.
DEI. We are all talking about it. Or we should be. At OpenTent, we are making efforts in this area a priority. But for real, not just in words or a drawn up plan no one looks at.We want anyone to feel empowered to focus on equity in our workplace, so we revitalized a taskforce we had created a year ago and gave it better wings for flying.
We are a team of Salesforce experts, solution engineers, scrum masters, and overall data nerds. We are also a HIGHLY creative company because we believe that creativity is crucial in project work. Fostering a creative work environment is high on the list of objectives for company operations at OpenTent and we love sharing our creative expressions with each other in our daily interactions!
Work culture is a hot topic right now. We've all heard a lot of chatter about how someone should show up at work. It's more than just physically showing up (or not), the conversation is about how much of our 'true' or 'authentic' selves we can and should bring to our work life. We can't speak to the 'right' way of bringing ourselves to work, but we can speak to OpenTent's intentional choices, our leadership model, and what teammates think and feel about working with us.
Most important to the committee, leadership, and the overall company, is ensuring that we are taking care of each other; celebrating the milestones, wins, and accomplishments and supporting the harder times. We are working to build the kind of company culture where kindness and joy are front of mind in our interactions with each other and our clients.
We recently participated in a Fundamentals of Scrum workshop, and even though OpenTent already uses the Scrum framework for project management, it was incredibly insightful and illuminating. Not only as a reminder of the basic fundamentals or a time to re-assess which aspects of the framework need adjusted in our current working model, but because our staff, ALL of us, had to quickly assemble into self-organized teams. In particular, teams that had not previously worked together on OpenTent projects.
Imposter Syndrome is a topic brought up frequently on social media and in conversations about leveling up, starting something new, or taking on more leadership responsibilities. And one place this REALLY shows up for folks is when they are learning something new and being asked to quickly become the expert in this new knowledge.
Humans connect to each other through stories. We learn valuable lessons about the world, understand complex concepts, and find commonality through storytelling. From the time we are young, most of what we learn that we actually retain, comes from articulating the information in story format.
OpenTent wants to be a part of the impact our nonprofit clients make. We want to design and implement incredible solutions for them AND we want to coach amazing new Salesforce Admins who can rise up, believe in themselves, and empower their teams to elevate the organizational wellbeing.
Next quarter, we are excited to offer a new service, bringing a new approach to supporting our clients' Salesforce environments. We are combining materials from the Accelerator, coaching from Kayleigh, and everything we have learned from offering our Support Engineer role as a paid service to provide the option for a Salesforce Admin Bootcamp to our onboarding and existing clients.